Frequently Asked Questions

How do I determine sizing?

Measure your dancer for precise sizing. Please use the appropriate size chart for your reference.

Please note that sizes differ for each shoe. See the product description for sizing tips.

What is your return/ exchange policy?

If you need a style or size exchange, fill out the returns form found on the back of your order’s packing list, return the item(s) and place your new order online.

Returns for merchandise credit or exchanges are permitted within 30 days of receipt. Customer is responsible for all shipping charges on exchange/return orders.

Returns will not be processed if items are worn or soiled. Items returned in used condition will be returned to customer at the customer’s expense.

Shipping charges are not refundable.

When can I expect my order to arrive?

In stock items will ship in approximately 2-3 business days. Items not in inventory will be shipped within 3 weeks. Backorders will be shipped as soon as merchandise becomes available. Delivery time is the expected ship time for your order after it leaves our facility.

How much is shipping and handling?

Regardless of the size of your order, we charge a low ground shipping and handling price of $6.00 for orders below $75.00.

For orders $75 or more, shipping and handling is FREE!

We reserve the right to select the ground shipper.

  • Economy Ground (Delivery in 4-7 business days)
  • $0 – $74.99 purchase = $6.00
  • $75+ purchase = FREE
  • Standard Ground (Delivery in 3-5 business days)
  • $10.00
  • 2 Day

  • $15.00

How do I calculate sales tax?

Orders that qualify for state/local sales tax on merchandise and shipping will be calculated on the website based off of your ship to address.

If you are tax exempt, please email us your tax exemption form.